Privacy Policy - Easy Connect

Last updated: 19/11/24

1. Introduction

Welcome to Easy Connect ("we," "us," or "our"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services.

2. Data Controller

Easy Connect is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data protection practices, please contact us using the details provided in the "Contact Information" section below.

3. Information We Collect

3.1 Personal Data

We may collect and process the following personal data about you:

Contact Information: Such as your name, email address, postal address, and telephone number.
Account Information: Details related to your account registration and usage.
Communication Data: Records of your correspondence with us.

3.2 Usage Data

We may collect data on how you access and use our services ("Usage Data"). This may include information such as your IP address, browser type, pages visited, and other diagnostic data.

4. How We Use Your Information

We use your personal data for the following purposes:

To provide and maintain our services.
To manage your account and provide customer support.
To communicate with you about updates, changes, and promotional offers.
To monitor usage and improve our services.
To detect, prevent, and address technical issues.
To comply with legal obligations.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds under the UK General Data Protection Regulation (UK GDPR):

Consent: Where you have given us consent to process your personal data for specific purposes.
Contract: Where processing is necessary for the performance of a contract with you.
Legal Obligation: Where processing is necessary for compliance with a legal obligation.
Legitimate Interests: Where processing is necessary for our legitimate interests, and your interests and fundamental rights do not override those interests.

6. Disclosure of Your Information

We may share your personal data with:

Service Providers: Third-party companies that assist us in providing our services.
Legal Requirements: If required by law or in response to valid requests by public authorities.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

7. Data Security

We take reasonable steps to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet is 100% secure.

8. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy and to the extent necessary to comply with our legal obligations.

9. Your Rights

Under the UK GDPR, you have the following rights:

Access: The right to request access to your personal data.
Rectification: The right to request correction of inaccurate personal data.
Erasure: The right to request erasure of your personal data.
Restriction: The right to request restriction of processing your personal data.
Data Portability: The right to request transfer of your personal data.
Objection: The right to object to processing of your personal data.
Withdraw Consent: The right to withdraw consent at any time.

To exercise these rights, please contact us using the details in the "Contact Information" section below.

10. International Data Transfers

Your personal data may be transferred to, and processed in, countries outside of the UK. We will ensure that any such transfers are conducted in accordance with applicable data protection laws.

11. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our services and hold certain information. For more details, please refer to our Cookie Policy.

12. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of every website you visit.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this Privacy Policy. Your continued use of our services after any changes indicates your acceptance of the new Privacy Policy.

14. Contact Information

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

Email: [email protected]

Address: 1 St Georges Court, Kirkham, Lancashire, PR4 2EF, United Kingdom

15. Complaints

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues:

Website: www.ico.org.uk

Phone: 0303 123 1113